Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns, but we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Inspect Your Delivery
Upon arrival, please check your cookie box for any signs of transit damage or missing items.
Document the Issue
Take a clear photograph of the damaged product and the shipping label to help us improve our packaging process.
Contact Our Team
Email our customer service at [email protected] with your order number and the photos of your delivery.
Resolution
Our team will review your claim within 24 hours and issue a store credit, refund, or ship a fresh batch of cookies immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing